Posted Date : April 29,2022
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : ITES-4205
Government Authority located in Covington, Louisiana; USA based organization looking for expert vendor for information technology support services.
[A] Budget: Looking for Proposals
[B] Scope of Service:
(1) Vendor needs to provide information technology support services to the government authority located in Covington, LA.
- Provide 24/7 hardware (server, desktop/laptop), network (both wireless and wired), and software support and monitoring, helpdesk, back-ups, remote access and on-site support, website maintenance, email maintenance and support, inventory control and management (hardware and software), anti-virus\security, camera surveillance planning/management, and disaster recovery
- Desktop Applications Support:
- Perform basic support functions including installation of PC’s, laptops, printers, and software; diagnose and correct desktop application problems in a timely manner; configure laptops and desktops for applications; and identify and correct hardware problems, performing advanced troubleshooting in a timely manner.
- Server Administration Services:
- Manage computer network and associated hardware, software, communications, and operation system(s) necessary for the quality, security, performance, availability, recoverability, and reliability of the system. Monitor server performance and capacity management services. Ensure scheduled preventive maintenance for equipment is promptly performed
- Network Administration Services: - Network administration services includes all City network equipment including switches, firewalls, routers, phone system and other security systems. Manage backup and disaster recovery systems for server, e-mail, and telephone system
- Security:
- Maintenance of virus/malware detection and spam reduction programs on city servers, emails, telephone system, and all computers and laptops
- Telephone System and Building Access Controls:
- Management and maintenance of the phone system and access controls, including server, switches, and phones. Ensure voicemail to email function is working properly. Maintain building access control permissions based on employee function / need. Assist city personnel with technical support.
- Information Technology Strategic Planning:
- Provide technical leadership for all technology issues. Make recommendations for future purchasing and technology needs
- Help Desk Support:
- End user support must be timely, friendly and professional. Urgent and emergency support must be available 24/7/365. A minimum of one person must be available and on-site to assist employees during regular work hours Monday – Friday 8:00 am to 4:30 pm except on city designated holidays.
(2) All the questions must be submitted no later than May 16, 2022.
[C] Eligibility:
Onshore (USA organization Only)
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office premises.
Budget :
Deadline to Submit Proposals: May 26,2022
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : ITES-4205
Government Authority located in Covington, Louisiana; USA based organization looking for expert vendor for information technology support services.
[A] Budget: Looking for Proposals
[B] Scope of Service:
(1) Vendor needs to provide information technology support services to the government authority located in Covington, LA.
- Provide 24/7 hardware (server, desktop/laptop), network (both wireless and wired), and software support and monitoring, helpdesk, back-ups, remote access and on-site support, website maintenance, email maintenance and support, inventory control and management (hardware and software), anti-virus\security, camera surveillance planning/management, and disaster recovery
- Desktop Applications Support:
- Perform basic support functions including installation of PC’s, laptops, printers, and software; diagnose and correct desktop application problems in a timely manner; configure laptops and desktops for applications; and identify and correct hardware problems, performing advanced troubleshooting in a timely manner.
- Server Administration Services:
- Manage computer network and associated hardware, software, communications, and operation system(s) necessary for the quality, security, performance, availability, recoverability, and reliability of the system. Monitor server performance and capacity management services. Ensure scheduled preventive maintenance for equipment is promptly performed
- Network Administration Services: - Network administration services includes all City network equipment including switches, firewalls, routers, phone system and other security systems. Manage backup and disaster recovery systems for server, e-mail, and telephone system
- Security:
- Maintenance of virus/malware detection and spam reduction programs on city servers, emails, telephone system, and all computers and laptops
- Telephone System and Building Access Controls:
- Management and maintenance of the phone system and access controls, including server, switches, and phones. Ensure voicemail to email function is working properly. Maintain building access control permissions based on employee function / need. Assist city personnel with technical support.
- Information Technology Strategic Planning:
- Provide technical leadership for all technology issues. Make recommendations for future purchasing and technology needs
- Help Desk Support:
- End user support must be timely, friendly and professional. Urgent and emergency support must be available 24/7/365. A minimum of one person must be available and on-site to assist employees during regular work hours Monday – Friday 8:00 am to 4:30 pm except on city designated holidays.
(2) All the questions must be submitted no later than May 16, 2022.
[C] Eligibility:
Onshore (USA organization Only)
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office premises.
Budget :
Deadline to Submit Proposals: May 26,2022
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$